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Complaints Procedure

At Appleyards we are passionate about customer service, however very occasionally we fail to meet our customers expectations. To help us to deliver consistently high service levels it is extremely important for us to be made aware if we ever fall short of customer expectations.


Should you have a complaint:


Please contact us either by telephone, letter, email or use the form at the bottom of this page. You can find all our contact details on our contacts page. We treat all complaints very seriously.


Our intention:


We always strive to resolve complaints as soon as possible. We will acknowledge your complaint within three working days either by telephone or email and aim to investigate your complaint within ten working days. In investigating your complaint we aim to:


  • record your complaint in writing

  • find out what happened and why;

  • where appropriate ensure you receive an apology;

  • resolve the issue and do what we can to make sure the problem doesn't happen again.

You can also contact us on 07989 462734